Refund policy

Returns and Refunds

We want you to be happy with every bottle. If a MyDab product isn't working out for you, we'll make it right.

30-Day Guarantee

You may request a refund or exchange within 30 days of delivery for any reason. It's fine if the product has been opened and tried — that's what it's for.

How to Start a Return

Contact us through our Contact page with your order number and a short note about the issue. We'll reply with instructions and, where a return is needed, the return address.

Refunds

Once your return is approved (and received, where we've asked you to send the product back), we'll issue a refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. Original shipping charges are not refunded, and return shipping is paid by the customer, except as described below.

Damaged, Defective, or Wrong Items

If your order arrives damaged, leaking, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll replace it or refund you in full — including shipping — at no cost to you.

Exchanges

Want a different size or product instead? Tell us when you contact us and we'll arrange an exchange rather than a refund.

Sensitive Skin

If you experience irritation, discontinue use and contact us — we'll take care of the refund. Please also review the ingredient list before use if you have known sensitivities.

Questions

Anything unclear? Reach us any time through the Contact page — a real person reads every message.